Shipping policy
At Cat World Feline Superstore, we're committed to providing friendly, personal customer service and getting your order on its way as efficiently as possible. Wherever possible, orders are dispatched on the same or next working day.
Some items, particularly our handmade and made-to-order products, may require a little extra preparation time. In these cases, there may be a short delay before dispatch, but we'll always aim to send your order as soon as possible and keep any waiting time to a minimum.
Most UK orders are shipped using Royal Mail Tracked services, allowing you to follow your parcel's journey from our door to yours. For particularly large or bulky orders, we may use an alternative courier service.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details so you can keep an eye on its progress.
Live locally? Why not enjoy the best of both worlds with our free Click & Collect service?
Browse our meow-vellous range from the comfort of home, place your order online, and we'll have it ready for collection—usually within an hour during business hours, you'll receive an email to let you know that it's ready. Then simply pop into the shop whenever it's convenient and collect your kitty goodies.
If you don't receive our automated emails, please remember to check your Spam or Junk folder, as they occasionally find their way there.
Where do we ship and how much does it cost?
We currently ship throughout the UK, with a simple fixed-rate delivery charge no matter how much you order. Whether you're treating yourself to one little gift or filling your basket with kitty wonderfulness, you'll pay the same great value shipping rate.
UK Tracked 48 – £3.49
Available on orders under £29.00.
Orders of £29.00 or more qualify for FREE Tracked 48 delivery.
UK Tracked 24 – £4.49
Available on all orders if you need your parcel a little more quickly.
You will see the total costs of your order, including shipping, at checkout.
At present, we offer shipping only within the UK as standard.
Due to rising international shipping costs and increasingly complex customs regulations, we no longer routinely ship internationally.
If you're outside the UK and would like to place an order, please don't hesitate to get in touch. We'll be happy to see if we can arrange shipping to your location and provide a personalised quote where possible.
How Long Will My Order Take to Arrive?
The delivery times below are intended as a guide:
| Delivery Service | Estimated Delivery Time |
|---|---|
| UK Tracked 24 | 1–2 working days |
| UK Tracked 48 | 2–3 working days |
Please note that these are estimated delivery times and cannot be guaranteed. However, from our experience, the vast majority of orders arrive within these times.
If there are any unforeseen delays or circumstances that may affect your order, we'll let you know as soon as possible and keep you updated every step of the way.
Import Taxes & Customs Duties
Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.
General Information
After placing an order with us, you’ll receive an email to confirm that we’ve received your order details. This email will contain a unique order number, along with the details of the items purchased and the delivery information provided.
If you notice any mistakes in the details included within this email or need to make any changes, please contact us immediately to let us know, and quote the order number that you have been given.
Once your order has been dispatched, we'll send you a confirmation email with your tracking number, so you can follow your parcel's journey and see exactly where it is until it reaches your door.
Please check your Spam folders if these emails are not received in your inbox, they are sent automatically to the email address you provide.
Delivery discounts, offers and restrictions
Delivery discounts, offers and restrictions may be applied to individual products or product ranges. Full details of any changes to our standard delivery terms will be included within individual product descriptions, or alongside the relevant product ranges.